Raqmiyat has a proven track record in implementing and supporting successful branch automation and retail delivery solutions in the UAE based on UNISYS Unisys e-@action Channel & Customer Relationship Management Solution product which enjoys the most integrated offering available nowadays to financial institutions worldwide.

Unisys e-@action Channel & Customer Relationship Management Solution is a dynamic suite of retail delivery applications that has been specifically architected to span different channels your customers use to communicate with your bank—today and in the future. Unisys e-@action Channel & Customer Relationship Management Solution assists you in providing superior service by delivering common information and targeted product recommendations across channels at lower cost than with traditional methods. Unisys e-@action Channel & Customer Relationship Management Solution is fully integrated across these channels so that you can provide a consistently high level of personal service through all of your delivery channels

Unisys e-@action Channel & Customer Relationship Management Solution provides one application and marketing database across multiple channels to create a consistent, responsive sales and service environment.

Branch Operations.
Provides sophisticated capabilities as part of a proactive sales and service environment.

Call Center Operations.
Includes capabilities for inbound sales and service and outbound telemarketing campaigns.

Internet Banking Operations.
Empowers your customers to interact with you through their PCs—whenever and wherever they wish.

Mobile Customer Service and Sales.
Allows you to address your customers’ requirements in their own homes and offices.

Unisys e-@action Channel & Customer Relationship Management Solution makes it easier for your Customer Service Representatives (CSRs) to sell and for your customers to buy. With this approach, you can achieve optimum customer service by offering all of the following across your entire delivery network:

Unisys e-@action Channel & Customer Relationship Management Solution is backed by over 30 years of Unisys experience in developing and delivering retail delivery automation applications and solutions worldwide. With a substantial and prestigious retail delivery customer base worldwide, Unisys develops, enhances and supports leading-edge solutions for the world’s premier financial institutions.

Unisys maintains worldwide consultancy centers at which you can evaluate applications, interact with designers and developers, and rapidly prototype applications. Unisys also offers comprehensive training, process reengineering services, and design, planning and implementation assistance.

With wide-ranging experience in system integration, project management and branch banking, we are able to use skilled and experienced staff to ensure a smooth and effective implementation of the new system.

Unisys has been a major provider of branch solutions for many years. The Unisys e-@action Channel & Customer Relationship Management Solution solution represents the latest development in software technology for Integrated Retail Delivery, and has already proved to be a success by having more than 100 customers within a relatively short period.

We believe that our ability to project-manage a successful implementation will be a great advantage to any financial institution.

Unisys e-@action Channel & Customer Relationship Management Solution will provide your bank with a modern, flexible set of productivity tools to enhance the branch system to grow to a fully-fledged integrated Retail delivery system in future, in line with the Bank’s business and customer service strategy.