Call Center Team Lead - RQ_283CCA_DXB Back to join us


Excellent Arabic & English (both) oral & written communication skills
Relevant contact center or customer service experience
Must be flexible to work in Rotational shifts, Weekends and Public holidays
To provide satisfactory resolutions to customer issues escalated from the Call Center Agents
To efficiently/proactively answering customer enquiries (Inbound)
To monitor and maintain the departmental key performance indicators
Good decision-making and problem-solving skills
Excellent leadership and interpersonal skills
Ability to manage and motivate staff

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