Job Description
| Job Specifications |
Job Criteria |
| Position |
Desktop Support Engineer |
| Contract type |
Permanent |
| Location |
Dubai, Abu Dhabi |
|
Key Responsibilities:
- Desktop/Laptop on-site and phone support;
Printer/Fax support;
Backup system support;
-Updating current infrastructure;
Deploying new equipment;
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
- Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
- Provide initial assessment of urgency and business impact on all support calls.
- Manage service requests, software installations, new computer setups, upgrades, etc.
- Record incident resolutions in the Help Desk tool.
- Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
- Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
- Monitor daily backups.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
Requirements:
- High School diploma or equivalent.
- MCSE & CCNA certification preferred.
- 3-4 years directly related work experience in a technical support position Windows XP, Microsoft Office 2003 or later (2007 preferred), Internet Explorer and business applications in a business environment.
- Knowledge of multiple desktop programs, configuration and debugging techniques.
- Strong work ethic, detail oriented as well as excellent oral and written communication skills.
- Sound problem resolution, judgment and decision-making.
- Ability to lift and move equipment weighing 30-40lbs.
- Experience supporting Windows XP, Microsoft Office 2003 or later, Outlook in and Exchange Environment, Internet Explorer, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
- Experience with TCP/IP and general networking issues.
- Experience providing superior customer service and support.
- Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
- Strong interpersonal and organization skills, successful in working both independently and in a team environment.
- Strong problem solving skills.
Apply for this position
All fields marked*are required
