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Vacancies at Raqmiyat

Job Description

Job Description

Required skills:

• Good understanding and ability to manage Service Desk Functions
• Identify, and ability to develop and close process gaps
• Understand Incident Management, Problem Management and other Functions as per ITIL Concepts
• ITIL Foundation Certified (preferable)
• Should have previous experience as Supervisor, Team Leader
• Understand performance KPI’s for subordinates, and monitor them
• Previous experience in doing projects, and coordinating the projects
• Previous experience of monitoring and managing SLA’s
• Provide timely reports to the management, and the client
• Should have good communication and presentation skills
• Should have good understanding about IT Related problems, issues at Help Desk/PC support level
• Should be able to handle 2nd level support, if required
• Should have the ability to train the employees reporting, on communication & other topics, as and when required
• Should have Conflict management, Client Management experience

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