Deliver responsive, seamless and high quality support services to your internal and external customers.
Capture service level monitoring, reporting and performance.

From planning to implementation to continued technical support, we deliver the services you need, when you need them. Applying our hands-on experience with end-to-end business service management, we help you leverage standardized and global best practices to fuel your business growth and improve end-user satisfaction.

Our service delivery consultants assess your support needs, suggest a service package that’s best for you, agree on a service level agreement (SLA) and consolidate resources such as on-site engineers, help desk, on-call support engineers and remote support centers to give you the service you deserve. The mode of service delivery is jointly discussed and the optimum deployment pattern is agreed on, along with management reporting and monitoring.

Our support areas include:

Raqmiyat’s Service Desk offerings include L1, L2 and higher levels of support. Adhering strictly to the industry standard ITIL (IT Infrastructure Library)-based service management framework and Six Sigma-led quality practices; the support is SLA-based and covers: