On-Line Support Raqmiyat provides customers with web-based online support facility to log support requirements. It is available to registered customers who have signed Service Level Agreements with Raqmiyat.  Customers are provided with user ID & password for their authorised users who are entitled to raise support calls. It is an alternative channel to report calls and provides the same service level arrangements as available with telephone hot-line system. Within UAE - 800 4161(Toll-Free) Outside UAE - +971-4-295 9322 Support Procedures An efficient and proven support procedure is in place at Raqmiyat. Through a dedicated hotline for support (or through Internet), customers are able to raise support calls, receive call ticket reference No. and guaranteed response as per Service Level Agreements.

Support Plans Raqmiyat is able to provide different Service Level Agreements based on specific customer needs. These could range from support during normal office hours, to extended support arrangements on a 24x7 basis. Different Service Level Agreements can also be established for different systems for the same customer. Support Infrastructure Over the years Raqmiyat has developed a very exhaustive support infrastructure to cover customer requirements. In addition to trained support personnel, the infrastructure includes local availability of spares, well defined support procedures, call response guarantees etc.