First, and foremost, Raqmiyat seeks to prevent problems before they occur. By providing you with advanced planning of preventive maintenance, hardware and software upgrades we significantly reduce the risk of encountering performance problems. By providing installation and implementation services we get your investment running correctly in the shortest possible time. And by providing access to our support knowledge base and other knowledge-transfer technologies, Raqmiyat ensures you will be able to grow your own capabilities while leveraging our experience and expertise.

Second, Raqmiyat delivers industry-leading support by concentrating resources at the source of the solution---not at the site of the problem. This enables us to seamlessly coordinate the hundreds of technical experts, dozens of information resources, hundreds of millions of dollars of research & development of our principals – the industry acknowledged leaders in the computing and networking industries.

Third, Raqmiyat partners with leaders in service delivery, professional services, onsite engineering, and equipment delivery to establish the industry's best support network. Tied together through our centralized Call Request Ticket (CRT) management system, this network provides world-class support 24 hours a day, seven days a week.

On-site Service
No matter where your company is located you can be assured of rapid, easy access to information and assistance. The Raqmiyat support backbone enables you to receive assistance via the Web, the telephone, or our principals’ network of industry experts.

Raqmiyat focuses as much attention on the delivery of support as it does on the rest of its business. Our Hotline Call Request Ticket (CRT) System provides the most reliable, guaranteed and committed response-time for all your requests for assistance.

The Raqmiyat technical assistance team delivers assistance to any customer, anywhere, anytime.

Raqmiyat’s support solutions are designed for one purpose - to ensure customer success through the delivery of a suite of proactive support solutions!