Support Plans – With You, Every Step of the Way
From installation to product retirement, warranty upgrades to maintenance plans and proactive care to 24x7 problem resolution, we cater to all your hardware and software support needs.
Integrating our skill competencies and experience, we create a collaborative support solution to suit enterprises of all sizes and environments. Providing you with the exact hardware and software support you need, our customized support plans guarantee quick and easy solutions.
By providing your computer and networking equipment with the highest quality products, offering timely purchase, upgrade and deployment information and meeting changing market demands for new products and services, we offer quality support and service.
Choose from:
- Standard support plans
- Customized support plans
Details of our Standard AMC (Annual Maintenance Contract) plan are outlined below.
| Type |
Period |
Hours |
| Working hours |
Sun – Thu |
8:00 hrs to 18:00 hrs |
| Holy Month of Ramadan |
Sun – Thu |
9:00 hrs to 15:00 hrs |
|
| On-site response |
| Abu Dhabi, Dubai and Sharjah |
2 Hours |
| Other sites in the UAE |
4 Hours |
|
Details of our customized plans are outlined below.
| Type |
Period |
Hours |
| Working hours |
Sat – Thu |
8:00 hrs to 18:00 hrs |
|
| On-site response |
| Option – 1 |
NBD (Next Business Day) |
| Option – 2 |
4 Hours |
| Option – 1 |
2 Hours |
|
24x7 Coverage AMC (Annual Maintenance Contract)
| Type |
Period |
Hours |
| Working hours |
All day |
24 Hours |
|
| On-site response |
| Abu Dhabi, Dubai, Sharjah |
2 Hours |
| Other sites in the UAE |
4 Hours |
|
Shoot your enquiry here.
