From installation to product retirement, warranty upgrades to maintenance plans, proactive care to 24x7 problem resolution, you can rely on Raqmiyat for all your hardware and software support needs.

We offer a comprehensive range of support plans for enterprises of all sizes and environments of all types: desktops, client/server, datacenter etc. The support plan options are designed to provide you with the precise kind and level of top-notch hardware and software support you need, from basic to business-critical.

Raqmiyat understands that its customers have diverse needs and unique requirements. That's why Raqmiyat developed a range of comprehensive support services designed to address the concerns of different customers.

SMB (Small to Medium Businesses), EC (Enterprise Corporations) can choose from

• standard support plan

• customized support plan to suit individual needs

Standard AMC (Annual Maintenance Contract):

Working hours:

Sat – Wed	8.00 hrs to 17.00 hrs
Thu	8.00 hrs to 13.00 hrs

Holy Month of Ramadan:

Sat – Thu

8.00 hrs to 14.00 hrs

On-site response:

Abu Dhabi, Dubai , Sharjah	2 hours
Other sites in U.A.E.	4 hours

5x9 Coverage AMC (Annual Maintenance Contract):

Working hours:

Sat – Wed	8.00 hrs to 17.00 hrs
Sun – Thu	8.00 hrs to 17.00 hrs

On-site response:

Option – 1	Next Business Day (NBD)
Option –2	4 hours (4H)
Option – 3	2 hours (2H)

24x7 Coverage AMC (Annual Maintenance Contract):

Working hours:

All days

24 hours

On-site response:

Raqmiyat’s Support Plans have pioneered a support model that integrates our skill competencies and experience, creating a collaborative support solution---one reason why Raqmiyat is a service and support leader. Raqmiyat has radically redefined support.

Raqmiyat’s Product Service & Support Policy

Provide customers top quality support & service by:

• ensuring that they are operating their computer and networking equipment with the highest quality products

• making best efforts of protecting the customer's investments

• meeting changing market demands for new features, products and services

• providing information to customers that will provide guidance in making purchase, upgrade, and deployment decisions.

Warranty

All Raqmiyat hardware and software products are covered by the standard warranty by the respective manufacturers. Some products have a longer or more appropriate coverage.

At Raqmiyat, we know that our customers rely upon us as a strategic partner and an integral part of their ongoing migration through the increasingly complex universe of computing, networking and e-commerce. Raqmiyat’s high-performance, reliable, and secure solutions enable you to deploy networked applications and tap the power of the Internet