Dedicated Toll-Free Hotline-, Fax-, Web-, and phone-based Call Request Ticket (CRT) System for logging customer complaints or requests for assistance from Raqmiyat are designed for one purpose---to put you quickly in touch with the resource best equipped to help you. The Raqmiyat resources consist of highly skilled and experienced service personnel, certified engineers, development engineers, field engineers, parts warehouses and delivery services as well as service partners.

When you purchase a Support Plan you will immediately gain access to a wealth of support resources including:

• Software performance improvement upgrades
• Hardware reliablity improvement upgrades
• Knowledge database
• Technical experts
• Logistical support

Raqmiyat’s Product Service & Support Policy

Provide customers top quality support & service by:

• ensuring that they are operating their computer and networking equipment with the highest quality products
• making best efforts of protecting the customer's investments
• meeting changing market demands for new features, products and services
• providing information to customers that will provide guidance in making purchase, upgrade, and deployment decisions.