Desktop Support Engineer - RQ_554ITS_AUH Back to join us
Ø Proven work experience with Manage Engine Tools (Monitoring, ESM, Service Desk, Desktop Central) Ø Desktop Support Engineer, Technical Support Engineer or similar role with experience in Windows, M365 and Mac IOS Ø Certification in Microsoft is a must
Ø Addressing user tickets regarding hardware, software and networking
Ø Walking customers through installing applications and computer peripherals.
Ø Asking targeted questions to diagnose problems.
Ø Guide users with simple, step-by-step instructions
Ø Conduct remote troubleshooting
Ø Test alternative pathways until you resolve an issue
Ø Customize desktop applications to meet user needs
Ø Record technical issues and solutions in logs
Ø Direct unresolved issues to the next level of support personnel
Ø Follow up with clients to ensure their systems are functional
Ø Report customer feedback and potential product requests
Ø Help create technical documentation and manuals
IT Support, Desktop Support, Manage Engine, ITIL