Helpdesk Engineer - RQ_304ITS_DXB Back to join us
Ø Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Ø Hands-on experience with Windows OS environments, AV systems for meeting room, teleconference room, seminar hall ØWorking knowledge of Outlook, Office365
Ø Attending End- calls via phone or email.
Ø Addressing user tickets regarding hardware, software and networking
Ø Walking customers through installing applications and computer peripherals.
Ø Asking targeted questions to diagnose problems.
Ø Guide users with simple, step-by-step instructions
Ø Conduct remote troubleshooting
Ø Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems:
Ø Manage AD account, Mailbox, and access to file server.
Ø Raise and Follow up on Ticketing Systems “Manage Engine” to solve incident\request according to SLA.
Ø A strong communicator who can deliver impeccable service to the end customers.
Ø Record technical issues and solutions in logs
Ø Direct unresolved issues to the next level of support personnel
Ø Follow up with clients to ensure their systems are functional
Ø Report customer feedback and potential product requests
Ø Help create technical documentation and manuals
Ø Workplace operation WPO
Helpdesk, Manage Engine