RQ_539ITS_AUH - IT Support Engineer Back to join us

Job Description

• Minimum 3 years of relevant IT experience in customer service industry
• Provide support to clients  in IT systems problem rectification, reduce system downtime, and increase user productivity by ensuring fast turnaround time
• To work at any level of support assigned by the line manager or supervisor
• Implement, troubleshoot and maintain hardware and software of IT systems remotely
• Establish solutions to quickly resolve end-user incidents and problems logged in the service desk
• Evaluate and test new devices purchased by IT Unit related to end users
• Analyze service desk report and suggest permanent solutions related to common issues
• Establish root cause analysis and suggest corrective measures to eliminate recurring problems
• Monitor and prepare call statistics using software tools available, conduct trend analysis
• Provide recommendations on company application purchases
• Document problem resolutions for future reference using the Knowledge Base
• Provide orientation and on-the-job training to new department staff members
• Ensure proper escalation and other sectional procedures are maintained
• Closely coordinate with the service desk Agents in regularly updating the Configuration Management System (CMS)
• Ensure that tags/labels in all IT devices are saved in the inventory database

Skills

IT Support, ITIL, Desktop Support.

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Write to careers@raqmiyat.com indicating the position applied for along with your updated resume and our recruitment team will get in touch with you.
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