Helpdesk Support - RQ_721ITS_RUH Back to join us
Job Description
• Train users how to use new hardware, software; use new features of existing software; etc
• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
• Perform regular maintenance to ensure that networks operate correctly
• Troubleshooting technical issues
• Proficiency in Windows/Linux/Mac OS
• Certification in Microsoft, Linux, or Cisco is advantageous
• Diagnosing and repairing faults.
• Troubleshooting technical issues.
• Replacing or repairing the necessary parts
• Supporting the roll-out of new applications.
• Testing and evaluating new technologies.
• Installing and configuring computer systems
• Diagnosing and solving hardware/software faults
• Logging customer/employee queries
• Analyzing call logs to spot trends and underlying issues
• Ready to work on shift base, having 24/7 support delivery experience. Eager to extend working hours during an emergency
• Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting a user after resolution for quality control purposes
Skills
Helpdesk, Service Desk, Windows
Apply now
Write to careers@raqmiyat.com indicating the position applied for along with your updated resume and our recruitment team will get in touch with you.