Helpdesk Support - RQ_721ITS_RUH Back to join us

Job Description

• Train users how to use new hardware, software; use new features of existing software; etc • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems • Perform regular maintenance to ensure that networks operate correctly • Troubleshooting technical issues • Proficiency in Windows/Linux/Mac OS • Certification in Microsoft, Linux, or Cisco is advantageous • Diagnosing and repairing faults. • Troubleshooting technical issues. • Replacing or repairing the necessary parts • Supporting the roll-out of new applications. • Testing and evaluating new technologies. • Installing and configuring computer systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analyzing call logs to spot trends and underlying issues • Ready to work on shift base, having 24/7 support delivery experience. Eager to extend working hours during an emergency • Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting a user after resolution for quality control purposes


Helpdesk, Service Desk, Windows

Apply now

Write to indicating the position applied for along with your updated resume and our recruitment team will get in touch with you.
Cover Letter

Enter the time frame you could start working with us. Upload Cover Letter & Resume - PDF only

List of Other Jobs