Helpdesk Support - RQ_721ITS_RUH Back to join us



Job Description

• Train users how to use new hardware, software; use new features of existing software; etc • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems • Perform regular maintenance to ensure that networks operate correctly • Troubleshooting technical issues • Proficiency in Windows/Linux/Mac OS • Certification in Microsoft, Linux, or Cisco is advantageous • Diagnosing and repairing faults. • Troubleshooting technical issues. • Replacing or repairing the necessary parts • Supporting the roll-out of new applications. • Testing and evaluating new technologies. • Installing and configuring computer systems • Diagnosing and solving hardware/software faults • Logging customer/employee queries • Analyzing call logs to spot trends and underlying issues • Ready to work on shift base, having 24/7 support delivery experience. Eager to extend working hours during an emergency • Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting a user after resolution for quality control purposes

Skills

Helpdesk, Service Desk, Windows

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Write to careers@raqmiyat.com indicating the position applied for along with your updated resume and our recruitment team will get in touch with you.
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