Technology Staffing Services (TSS)

IT Managed Services

Integrated across the whole infrastructure arena including data center, network, security, and business operations. We design our solutions to meet your business needs and budget requirements.

Remote Infrastructure Management

 

“Meet you SLA with our monitor and management capabilities”

 

IT Infrastructure is the fundamental segment of any organization, its uptime and availability is always a top priority.

 

CxOs are considering towards remote IT infrastructure management services for efficient delivery of amenities with mandatory SLAs. Raqmiyat provides robust remote infrastructure management services with global delivery models.

 

Our ITSM based service delivery and infrastructure management provides high-quality and cost effective alternative to your internal IT Operations.

 

Datacenter Management

  • Endpoint Management

Patch management, security, performance, troubleshooting, backup etc.

  • Server Management

Provisioning, Patch management, security, performance, troubleshooting, backup etc.

  • Application Management

Office 365, Microsoft Exchange, Microsoft Lync, Microsoft SharePoint etc.

  • Database Management

Patch management, backup/replication, monitoring etc.

  • Managed Backup and Archival Services

Endpoint, Servers, and Application backup and monitoring

  • Network Management

Monitoring, security and policies

  • Fault and log management

Services and Application monitoring and escalations

 

Network Operations Center

 

“Glitch free IT Operations center 24/7”

 

Remote Infrastructure Management services (RIMS) is to provide proactive monitoring, notification and resolutions to our customers is hosted from Raqmiyat , the State of Art Network Operations Center equipped with world class infrastructure and monitoring tools managed by domain experts.

 

Our certified and experienced team of experts work 24/7, 365 days a year to ensure quick identification and resolution of any inconsistencies in your networks, applications and infrastructure across on-premises and cloud.

 

Cloud and Datacenter Management

 

Endpoint Management Patch management, security, performance, troubleshooting, backup etc.

 

Server Management Provisioning, Patch management, security, performance, troubleshooting, backup etc.

 

Application Management Office 365, Microsoft Exchange, Microsoft Skype for Business, Microsoft SharePoint etc.

 

Database Management Patch management, backup/replication, monitoring etc.

 

Managed Backup and Archival Services Endpoint, Servers, and Application backup and monitoring

 

Network Management Monitoring, security and policies

 

Fault and log management Services and Application monitoring and escalations

 

Infrastructure Management Services

 

“Empowering IT Infrastructure and framework with Raqmiyat”

 

Operational excellence is essential part of any organization’s IT services to optimize, secure, manage and support their mission-critical infrastructure. To increase efficiencies and manage risk in the data center and cloud, organizations prefer experts to provide comprehensive Infrastructure Management Services.

 

Raqmiyat provides IT Infrastructure Management Services (IMS) with its skillful consulting, expert integration, support and managed services capabilities to provide SLA base outcome.

 

Our IMS services includes:

 

  1. Helpdesk Services
  2. End-User Support Service
  3. Network & Security Services
  4. System-admin & Server Support Services
  5. Staff Augmentation Services

 

CIO Advisory Services

 

  1. CIO Advisory Services to develop a Business Aligned IT Roadmap.

     

  2. Design and deploy performance based SLA, which lead to cost optimization.

     

  3. Raqmiyat CIO services engage independent trusted technology advisors who are able to free the CXOs time for strategic work.

     

  4. The onsite advisor is supported by team of consultants who assist in developing future-proof IT roadmap to meet the strategic business goals. Our project managers who are part of CIO Advisory team work with vendors to review contracts, reduce costs and finalizing SLA’s and to improve quality of service.

     

 

Project Management Advisory Services

 

  1. Raqmiyat’s Project Management as a Service (PMaaS) model will provide you the capabilities of better project management through qualified & experienced Project Managers, resources and tools at a defined and agreed cost through a Managed Service model, which are governed through well-defined KPI’s.

     

  2. We provide a wide range of Project Management services to improve overall delivery capability and outcome. This includes initial PMO setup, project management, assessment of existing projects and processes and recommend appropriate solutions if required.

 

As the IT project delivery will be streamlined through PMaaS, organization will be receiving a high quality deliverable that too with least or zero cost overrun.